Thank you for shopping at HVAC Delivered.com. We aim to deliver quality products at competitive prices from trustworthy brands. If your experience is less than perfect, we want to change that! 

If you’re looking to return an item that you purchased, we ask that you reach out to us for support. You can do so by calling us or reaching out via email. In the case that you do need to return an item, we are happy to help you take care of that.

No returned merchandise will be accepted without an RMA. Please reach out to us via email or phone so we can provide an RMA (Return Merchandise Authorization) number which must be included with your return in order for you to receive proper credit. We will also provide you with shipping instructions when you reach out.

We will credit you in the same manner as your original payment within 7-10 business days of receiving the returned item.

Unopened Merchandise

We allow return of all “unopened” products or accessories within 30 days of delivery for a full refund provided the product you are returning is not a built-to-order product. For unopened returns, after contacting us, you will simply return the item to us at your cost. You must only ship returns using UPS or Fedex. If your item was shipped on a pallet (LTL carrier), it will likely need to be returned the same way. We include free shipping with most of our products. If we included shipping when you ordered the item, the actual shipping costs we incurred when shipping the item to you will be deducted from your refund.

Opened Merchandise

We allow customers to return items that have been opened but unused products. As long as the item and all accessories are in their original packaging they can be returned within 30 days of delivery. Please note that all opened items must be sellable in new condition and include all original materials and packaging. These returns are subject to a 25% restocking fee to cover cleaning, testing and repacking the item. For opened items, after contacting us, you will simply return the item to us at your cost. You must only ship returns using UPS or Fedex. If your item was shipped on a pallet (LTL carrier), it will likely need to be returned the same way. We include free shipping with most of our products. If we included shipping when you ordered the item, the actual shipping costs we incurred when shipping the item to you will be deducted from your refund. 

Order Cancellations

An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, not due to damage, you will be responsible for paying an ORDER RETURN FEE. We incur a fee from the freight carrier to return items that have been shipped, this fee is dependent on the item refused and the destination location.

Custom-Built Items

If the product you ordered was custom built or built to order, we can not allow returns for these products. They are shipped directly by the manufacturer and we do not stock these items in house.

Products Damaged In Shipping?

You must confirm that the items appear undamaged before signing for the shipment with the shipping carrier. If you sign for damaged items, you will then have to contact the carrier and file a claim for damaged items with the carrier and arrange for repair or return of the damaged goods. If a shipment arrives damaged, refuse the shipment at the door due to damages and they will ship the product back to us. If this should happen, please contact us immediately so we can ensure we can get a replacement item out to you or provide you with a credit / refund for the item.

If you suspect there may be concealed damage, please note “Suspected damaged freight” when signing for the delivery. This will help simplify freight claims should they become necessary.

If you received a damaged item, we ask that you report the issue to us immediately!

If an item you ordered was obviously damaged please follow the steps below.

  1. Refuse Delivery of the Package
  2. Call or Email Us so we can assist with claims and an exchange.

In the event that you have to return / exchange a defective item, we will provide you with shipping instructions. We cover return shipping in this case. Please note that if the item is received back and is not in fact damaged, a standard 25% restocking fee and return shipping will be charged against your refund.

Defective Products

We highly recommend that our customers unbox, try and test their products within 2 weeks of receipt. This will give us time to remedy any issues through technical support.

If you think your product is defective, we encourage you to give us a call!

Most of the time we can resolve these types of issues over the phone. If our staff is not equipped to properly solve the issue you are experiencing, we may refer you to the manufacturer for direct expert assistance with your item.

In the event that you have to return / exchange a defective item, we will provide you with shipping instructions. We cover return shipping in this case. Please note that if the item is received back and is not in fact defective, a standard 25% restocking fee and return shipping will be charged against your refund.

Engine Powered Equipment

If the item you purchased has an engine, it may not be returned under any circumstances if the gasoline or oil has been put into the engine. Shipping a gassed or oiled engine is a violation of federal shipping regulations. If this applies in your case, the product will need to be taken to an authorized service center for repair.

Repairs may be covered under warranty, however, all warranties are between you and the manufacturer of the product. We are not responsible for out of pocket expenses for warranty repairs or costs for non-warranty repairs.

Contact Us to Open a Return Request

To return an item, please email us at sales@hvacdelivered.com or call 352-988-2136.

You MUST contact us for the address to our Returns Warehouse. Note: This address is NOT the same as the address on the shipping box. If a product is returned to the wrong address, it may delay your refund.

Once returns are shipped, if you provided your own or purchased your own shipping label, we ask that you email or call us with the tracking number for your return so we can ensure the fastest processing of your refund or exchange.